If items are in-stock, your order will normally ship within 3 business days (please note we are closed Mondays, so Mondays' are not counted as a business day) from the date of your order (within 5 business days for international destinations). However, please note that during the busy time, it could take up to 14 days to fulfill your order. You can find the link to the update information by clicking the top bar of the website (can be accessed from any page). A street address is required for all deliveries. In the event we have extremely high volume of orders at a time, please note there might be a delay in the shipout timing. If the item is out-of-stock, we will notify you the estimated shipping date via e-mail.
Undeliverable Shipment/ Resend or Redirect/ Change of Address Request
If the address results in undeliverable (including "recipient's unavailable") and the order needs to be resend or redirected, the charge of reshipment will be applied (this will apply to free shipping items, too). If a reshipment request and payment for the reshipment charge is not made within 30 days of a package's return to us, we are unable to reship your order or refund your payment.
Delivery Timing/ Tracking Order
Your order is shipped via FedEx Ground or USPS Priority Mail/ First Class/ Media Mail depending on the items. You will be informed of the tracking #, so you can track your package directly with the respective carrier. You can find the average delivery duration directly with the respective shipping company. Please note that we are unable to guarantee any delivery timing, while we try our best to ship your order as soon as we can.
Lost/ Misplaced/ Stolen Package or Delay
We are not responsible for any lost/ misplaced/ stolen package or delay after the order ships out. Once a package ships out and tracking # is given to a customer, it's the customer's responsibility to track the package. For any issues regarding the shipping, or any instructions regarding the shipment after the order is fulfilled and shipped out, please contact directly with the respective shipping companies in a timely manner. For lost package, if a shipping company is unable to locate your package and a claim needs to be filed, please notify us within 14 days (28 days for international shipment) of the shipping date. We will file a claim for your lost package. We can send you a replacement with no additional charge only if the claim is accepted and refund is made in full to us from the respective carrier.
Holiday Shipping Guidelines
Please note that during the holidays due to increased volume, delivery dates are subject to freight carrier's delivery times. So, please kindly note that we are unable to guarantee the delivery date (there is always a possibility of unexpected delay caused by a carrier). Most orders are shipped via FedEx Ground or USPS Priority Mail/ First Class, depending on the size of your order's package(s)
For our LA residents, you can shop at our physical location in West Hollywood, or you are also welcome to order from our website and pick-up at our store location as a fast and free alternative!