Order processing times:
We do our very best to process all our orders as quickly as possible but due to a significant influx of orders at this time, it may take up to 7 days to process your order before shipment. When your order is ready for shipment you will receive an automatic notification with the applicable tracking number. We ask for your patience and cooperation.
Showroom and Contactless Pick-up:
Our showroom has reopened for in-store visit. No appointment is necessary but under the COVID safety guidelines, we currently limit the maximum number of customers up to 6. We also ask every customer to wear a mask, use the hand sanitizer upon entry and keep social distancing inside of the store. We appreciate your kind understanding and cooperation for everyone's safety.
We also offer non-contact pickup. When placing an order online you can elect in-store pickup and select a time and date for your pickup. Please come to the back door off of Fountain Ave. for pickup.
Pickup Hours: Tues - Sun 11 AM to 6 PM
ETA for Out-of-Stock Items
Due to overwhelming demand, many items are temporarily sold out, but we are working hard to get them restocked as quickly as possible. Most of our products are hand-crafted small-batch products and they have a tendency to sell out quite quickly when we restock. Please use the "email me when available" button on the product pages of those products you are interested in and act quickly once you receive the notification. We ask for your patience and understanding. Good things are on their way!
Free Shipping within Continental US with Purchase of $375 or More
Exclude AK and HI. Other restrictions could apply. Please find details under the Shipping & Delivery Tab in each product page.
Thank you, and happy donabe life!