Holiday Update (11/7)
TOIRO has become a go-to location for unique and exciting holiday gifts. We've been featured in numerous established publications' annual holiday gift guides. Below you'll find important information and expectations regarding this holiday season.
Order processing times:
We do our very best to process all our orders as quickly as possible but due to a significant influx of orders at this time it may take up to 14 days to process your order before shipment. When your order is ready for shipment you will receive an automatic notification with the applicable tracking number. We ask for your patience and cooperation during this busy time.
Showroom and Contactless Pick-up:
Due to COVID-19 our showroom will remain closed for the time being. When placing an order online you can elect in-store pickup and select a time and date for your pickup. Please come to the back door off of Fountain Ave. for pickup.
Pickup Hours: Tues - Sun 11 AM to 6 PM
Holidays and Shipping Deadlines:
In order to guarantee delivery by Christmas please submit any relevant orders by end of day on December 6, 2020. We encourage our customers to get their orders in early to ensure timely delivery.
Our business in West Hollywood will be closed on the following dates:
November 26 (Thurs)
December 24 (Thurs)
December 25 (Fri)
January 1 (Fri)
January 2 (Sat)
January 3 (Sun)
ETA for Out-of-Stock Items
We are trying our best to restock as many items as possible. However, under the COVID-19 situation, we have been facing many restrictions with shipment from Japan, especially since we source special products from many different producers. Depending on producers, the situations are all different and some producers are simply unable to ship out right now. For others, they use different shipping methods and it could take more than twice the amount of time for delivery. So, we are unable to offer you the information about when they will be restocked. We appreciate your kind patience, and please sign up on respective product page(s) if you would like to be notified when they are restocked.
Free Shipping within Continental US with Purchase of $375 or More
Exclude AK and HI. Other restrictions could apply. Please find details under the Shipping & Delivery Tab in each product page.
Thank you and we are looking forward to a lovely holiday season.