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New Team Member Wanted!

Join the team! 

We are looking for a very strong candidate who will be responsible for the day-to-day operation of the shop, online marketing, event planning, and make sure the exceptional customer service. The candidate must also be a creative-minded positive person who loves Japanese culture (especially food culture), has appreciation in artisanal products, and is willing to grow our business together.



  • Love Japanese food and culture. Having knowledge about donabe (Japanese earthenware pot) cooking is a strong plus.
  • Must be able to work 5 days/ week including weekend and holidays.
  • Great team player/ leadership skills.
  • Strong multi-tasking skills. Strong ability to manage tasks under high pressure.
  • Bilingual in English and Japanese is a strong plus.
  • Excellent communication and story-telling skills (in both writing and verbal).
  • Must be a quick learner to build detailed knowledge about every product.
  • Prior experience in event planning is a strong plus.
  • Clean, detail oriented, and high ability in multi-tasking.
  • Proficient in MS Word/ Excel/ Outlook. Must be able to operate/ quickly learn how to operate Shopify and other online applications.
  • Good with photography and/ or computer graphic skills is a plus.
  • Great social media skills.
  • Honest, positive, energetic and reliable.
  • Team player who can work well with others and is willing to help others.
  • Able to lift and move a heavy box (40 – 50 lbs).
  • Love to cook/ above basic cooking skill is a strong plus.
  • Experience in retail/ hospitality/ marketing industry is preferred.
  • Must be US citizen or green card holder/ work visa holder with valid CA driver’s license.



  • Making sure the best customer service (both in person and online).
  • Understand all the products and can explain each product and background stories to the customers.
  • Taking inventory/ stocking/ packing/ shipping orders.
  • Placing orders.
  • Correspondence with the business clients and vendors (both in English and Japanese).
  • Making display and writing information cards of products.
  • Online marketing including social media and newsletters.
  • Creating new product pages/ product photo shoot.
  • Translation of Japanese instruction material, etc. into English.
  • Assisting in test kitchen.
  • Planning events and workshops.
  • Planning marketing and promotion including newsletter and social media.
  • Planning and assisting any other tasks as assigned.



  • Retail Sales: 1 year (Preferred)
  • Customer Service: 1 year (Preferred)
  • Online marketing (Preferred)


Associate Degree or higher (Preferred)


This is a full-time position. 5 days/ week, and must be able to work a flexible schedule including weekends and holidays.


Hourly rate and it will be discussed at the interview.


Please send an email including cover letter and resume to Application without cover letter will not be accepted. Please write “TOIRO FULL TIME POSITION” in the subject line.