Customer Service

Return Policy

We will refund the full price, less shipping cost & $10 restocking fee, for the return of unused items within 7 days of delivery date. All items returned must be unused and in its original condition with the original packaging. For any free shipping items, we also subtract our shipping cost from the refund total. We are not liable for shipping charges on any returns. The refund will be made to your card account or a refund check will be mailed to you once we confirm the returned item is in its original condition. If the item is returned with damage, we are unable to give you refund. For any damage occurred during return shipping, customer is responsible for settling with the shipping carrier by filing a claim with them. To return an item, please email us at info@toirokitchen.com with your order details and the reason for the return within 2 days of the delivery date. We will get back to you with the instructions within the 72 hours of the receipt of the email. Each item is carefully inspected by us and we make sure the packaging is secure before shipping. If you receive a damaged item, please report the damage to us as well as the shipping carrier immediately in order to start the claim filing process.  The damage report must be made to us within 2 days of the delivery date.  We are unable to take any responsibility for the damaged product if the damage report is made thereafter.

Exchange Policy

We are unable to do exchanges, but we can take a return for refund (please read the return policy above) and you can re-order new product(s).

Payment Options/ Security

We accept Visa and MasterCard only.  Your credit card information is protected with a secure SSL Certificate that encrypts all of your transactions through our site with industry-standard secure sockets layer (SSL) technology. If the online store accepts credit cards; rest assured that both your credit card information and personal information are protected.

Privacy Policy

Your privacy is very important to us.  We will never attempt to share your personal identifiable information collected at this website with any third party by us without your permission.

Shipping Terms

If items are in-stock, your order will normally ship within 3 business days from the date of your order.  A street address is required for all deliveries. If the item is out-of-stock, we will notify you the estimated shipping date via e-mail. We ship both United States and International.  For international order, please contact us for the shipping cost inquiry.